Technical Assistance and After-Sales System

OPERATIONAL MANAGEMENT

Control and Management of Sold Equipment and Their Customers

For sold equipment and their customers:

Monitoring and handling of customer corrective service calls

Technical Support

Real-time notifications of service requests, mobile or web

Real Time

Automated scheduling of preventive maintenance for equipment under warranty or contract

Warranty & Contracts

Equipment performance control

Asset Performance

Control of internal productivity performance and customer contract profitability

Business Intelligence

Overall cost and investment management

Costs & Investments

Inteligência Operacional

Utilização de Ferramentas Precisas

Ter acesso a dados e indicadores confiáveis, necessários na tomada de decisões estratégica.

Gestão Comercial

Gestão de venda de serviços e produtos

OPERATIONAL INTELLIGENCE

Use of Precise Tools

Access to reliable data and indicators required for strategic decision-making.

Technical team sizing

Operational Capacity

Geolocation of field technicians

Field Operations

Workshop and technician scheduling

Planning

Demand distribution

Team Management

Evaluation of product purchases, sales, and inventory management

Supply Chain

Efficient management of service orders, customers, and their maintenance or loan contracts

Service Management

Integrated business intelligence to measure events involved in decision-making

Business Intelligence

Sales management of services and products

commercial management

GOVERNANCE & COMPLIANCE

Manage Quality Goals

To ensure patient safety and help your customer adapt to international hospital certification regulations and ISO standards.